As a matter of policy, there will be no "returns" for online subscriptions. If you paid for a subscription and are having trouble with a download, we can work with you to make sure you get the information you paid for. Please email us using the Contact Us link on this website.
For book orders (hard copy), you can cancel at any time up to the point when the book is shipped. You can also return unopened items from a cancelled order within two (2) weeks after it has been delivered to you.